Advisor Services - Client Service Representative

Company: Aarons
Location: Everett
Posted on: April 22, 2025

Job Description:

Customer Accounts Advisor
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This position is also eligible for incentive pay based on performance.
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Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. -
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone -
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals -
Clean and certify merchandise in the Quality Assurance Center for all items personally returned -
United States at least 21 years old with a valid state -Driver's License and compliance with the Company's Driver Qualification -Policy; without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Proficient computer skills
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Keywords: Aarons, Kent , Advisor Services - Client Service Representative, Sales , Everett, Washington