Voice Support Analyst

Company: VirtualVocations
Location: Seattle
Posted on: November 1, 2024

Job Description:

A company is looking for a Voice Support Analyst to provide specialist support for managed voice solutions and services.
Key Responsibilities

Monitor and respond to infrastructure alarms and metrics
Take ownership of support tickets and maintain communication with clients
Train end-users and provide escalated support for L1 Support Engineers

Required Qualifications

Excellent customer service skills
Experience maintaining SLA targets
General understanding of IP switching and routing
Experience with Microsoft 365 (M365)
Exposure to ITIL processes, specifically problem, incident, and change management

Keywords: VirtualVocations, Kent , Voice Support Analyst, Professions , Seattle, Washington

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