Automotive Service Consultant
Company: Greg's Automotive
Location: Renton
Posted on: October 9, 2024
Job Description:
Overview: Greg's Automotive; providing great services such as
our Customer Care Program and shuttle service. When you come to
Greg's, your part of the family. We are looking for an Automotive
Technician to join our team. -We are successful for one simple
reason; we hire the Superstars! You'll find our team of industry
professionals is second to none, industry wide! Shop owners from
across America have visited our facility and their comments are
always the same. They rank our facility, and our people, with the
best of the best! -The Sales and Service Advisor is responsible for
selling and promoting all products and services offered by Greg's
Automotive by following the company's store standards and
expectations. -COMPENSATION: Pay ranges from $75,000 - $90,000
depending on experience. -Principal Duties and Responsibilities:
-
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide customer
with an accurate quote that includes cost and time of completion
for the services approved by the customer. Provide customer with
updates throughout the day on the status of their services.Follow
proper procedures when cashing out a customer's ticket to include a
review of the completed multi-point inspection and explanation of
applicable warranties.Conduct post repair and declined services
follow up phone calls to ensure customer satisfaction for all
individual customers.Track all new returns, core returns and
warranty parts for individual customersOther duties as
assignedSales and Service Advisor Benefits:
Competitive Bi-Weekly PayTuition
Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time6
Paid HolidaysMedical, Dental and Vision Insurance (Effective 1st of
the Month after Hire)Life Insurance (Company paid)401(k) Retirement
Savings Plan with Company MatchDiscounted Services on Personal and
Immediate Family VehiclesOpportunity for
Advancement!Qualifications:
High School Diploma or
equivalentPrior experience as a Service Advisor is helpful, but not
requiredProfessional appearance and proven ability to work in a
process driven environmentPossess valid Washington driver's
licenseAbility to work a minimum of five days per weekSun Auto Tire
& Service provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
laws. -#bayard
Keywords: Greg's Automotive, Kent , Automotive Service Consultant, Professions , Renton, Washington
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