Credits & Returns Supervisor
Company: PACCAR
Location: Renton
Posted on: October 23, 2024
Job Description:
Requisition Summary
Improve the dealer and analyst experience in DCRM with the PACCAR
Customer Experience Organization through customer interaction
technology, tools and process improvement. Manage strategic
programs, such as PDC/DSP Returns Program, and support the business
to achieve goals by providing necessary analysis, documentation,
project management and process improvement.
Job Functions / Responsibilities
- Returns subject matter expert on Customer Interaction Projects
and Tools for Credits and Returns Business Systems as well as
managing system and process improvement projects.
- Identify opportunities to improve the Customer Experience
programs to grow sales.
- Supervise Analyst claims management and explore areas of
opportunities.
- Collaborate with Direct Ship Suppliers and PDCs to improve
cycle times.
- Maintain and update part return data and policies.
- Develop sustainable databases and applications with
responsibility for management reporting Customer Services to
improve dealer service levels including analyzing, recommendations,
and implementing solutions.
- Support dealer's customer service experience by performing
analysis to improve dealer's return process and conduct dealer
studies (surveys and dealer visits).
- Act as technology subject matter expert in business analytics,
customer interaction systems, department process improvement,
requirement definition and project management.
- Work with all levels of management to prioritize projects,
deliver strategic initiatives and improve processes relating to
Dealer and Analyst experience with customer service systems, tool
and interfaces.
- Researching best industry practices.
- Other duties as assigned.Qualifications
- Bachelors Degree in Business or related field required
- MBA desired
- 3+ years of industry experience as a data or business analyst
and at least 1 year of supervisory experience required
- Experience with DCRM desired
- Experience with Snowflake and Tableau
- Six Sigma Experience; Lean belt, Green Belt, or DFSS trained
desired
- Advanced PC Skills in Excel and Access
- Strong Project Management, Customer Service, Communication, and
Problem-Solving Skills
- Ability to gather and analyze data, identify areas of
opportunity and deliver improvements.
- Ability to communicate in Spanish is a plus.BenefitsAs a U.S.
PACCAR employee, you have a full range of benefit options
including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after
retirement
- Comprehensive paid time off - minimum of 10 paid vacation days
(additional days are provided with additional seniority/years of
service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account
(HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning,
financial counseling and more
- This position is eligible for a holiday giftAdditional Job
Board InformationSalary Range:At PACCAR, we value talent and
promote growth and development. We carefully consider numerous
compensation factors including your education, training, or
experience. The salary range for this position is $84,000 -
$118,910 annually. Additionally, this role is eligible for the full
range of benefit options listed above.
Additional Information:
- PACCAR is an Equal Opportunity Employer/Protected
Veteran/Disability.
- PACCAR Parts is an E-Verify Employer
- PACCAR has success with diverse teams of employees working
together to achieve excellent results. Having a diverse and
inclusive work environment ensures PACCAR has the talent needed to
conduct business today and in the future by leveraging different
backgrounds, skills, and viewpoints. We believe diversity in the
workplace increases innovation, results in better decisions and
increases employee engagement.Division InformationPACCAR Parts is
the global provider of aftermarket parts and services to support
Kenworth, Peterbilt, DAF and TRP dealers around the world. This
includes 19 distribution centers globally that support 2,300
dealerships and over 1,000,000 customers. Aftermarket support
includes world class customer centers that deliver industry leading
uptime in conjunction with our outstanding supply chain that
delivers record levels of inventory availability for dealers and
customers.Company InformationPACCAR is a Fortune 500 company
established in 1905. PACCAR Inc is recognized as a global leader in
the commercial vehicle, financial, and customer service fields with
internationally recognized brands such as Kenworth, Peterbilt, and
DAF trucks. PACCAR is a global technology leader in the design,
manufacture and customer support of high-quality light-, medium-
and heavy-duty trucks under the Kenworth, Peterbilt and DAF
nameplates. PACCAR designs and manufactures advanced diesel engines
andalso provides customized financial services, information
technology and truck parts related to its principal business.
Whether you want to design the transportation technology of
tomorrow, support the staff functions of a dynamic, international
leader, or build our excellent products and services - you can
develop the career you desire with PACCAR. Get started!
Keywords: PACCAR, Kent , Credits & Returns Supervisor, Other , Renton, Washington
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