Senior UX Designer
Company: Disability Solutions
Location: Seattle
Posted on: October 12, 2024
Job Description:
The FoundationWe are the largest nonprofit fighting poverty,
disease, and inequity around the world. Founded on a simple
premise: people everywhere, regardless of identity or
circumstances, should have the chance to live healthy, productive
lives. We believe our employees should reflect the rich diversity
of the global populations we aim to serve. We provide an
exceptional benefits package to employees and their families which
include comprehensive medical, dental, and vision coverage with no
premiums, generous paid time off, paid family leave,
foundation-paid retirement contribution, regional holidays, and
opportunities to engage in several employee communities. As a
workplace, we're committed to creating an environment for you to
thrive both personally and professionally.The TeamPositioned within
the foundation's IT organization, our Human Centered Design team's
mission is to empower all foundation staff with easy and intuitive
access to the tools and information they need to help make change
in the world. We partner widely with foundation operations, program
teams, and other stakeholders to understand their needs and provide
innovative solutions. We enable collaboration, reduce friction,
improve grantmaking and management, decrease time to insight, and
foster innovation. We thrive amidst constraints, working on a mix
of custom and off-the-shelf software, as well as multi-channel
experiences, process design, and enterprise behavior change.*
Application deadline: Friday, October 31 (11:59 PM PDT)* Please
include your UX portfolio as a link or PDF attachment with your
application.Your RoleDo you believe that all lives have equal
value? Are you passionate about understanding user needs and
improving employee experiences? Are you interested in applying your
expertise to amplify the work being done at the Gates Foundation?
If so, you might be a great fit for this exciting role!As a Senior
UX Designer, you will develop a deep understanding of the
Foundation's user needs and help us take our internal tools and
services to the next level. You will leverage your experience
across the full spectrum of user research, information design,
interaction design, usability, and service design to bring clarity
and simplicity to complex problems. You will champion HCD
principles and design thinking across IT and throughout the
foundation.As a collaborative problem solver, you will have the
unique opportunity to work with a variety of stakeholders on
internal projects, all while learning about our programs across the
world and how we collaborate. Since we don't always get to build
our own software, we're looking for a creative, strategic, service
design-oriented individual who can work within the constraints of
enterprise technologies - often designing through configuration,
business process, and training. What You'll Do
- Plan, conduct, and synthesize user and stakeholder research,
learning how employees engage and collaborate across a variety of
business areas and technical systems
- Select optimal research methods to meet project needs,
balancing qualitative and quantitative approaches alongside
business realities - common methods include contextual interviews,
job shadows, surveys, card sorts, and usability studies
- Create research reports, service blueprints, journey maps,
personas, process flows, ecosystem maps, concept models, or other
artifacts required to bring your research to life and build shared
understanding across multiple disciplines
- Drive clarity and alignment on needs, opportunities, and
success criteria with business owners, analysts, and technologists
- Contribute to project plans and agile backlogs, recommending
appropriate deliverables and realistic timelines to support team
objectives
- Facilitate design thinking activities, working sessions, and
workshops for cross-functional groups to generate ideas and build
consensus
- Work with technical team members to evaluate technology options
against user needs, business requirements, and usability best
practices
- Create wireframes, prototypes, high-fidelity mockups, user
flows, information architecture diagrams, and other artifacts as
needed to communicate design concepts within cross-functional teams
- Work with team members and end-users to define how best to
organize the user experience - including navigation patterns,
categorization, labeling, and transitions across platforms
- Leverage modern user interface and service design patterns and
exemplars, articulating their design logic, benefits, and tradeoffs
- serving as a champion for design standards and best practices
- Contribute to organizational literacy, use, and evolution of
human centered design and design thinking to solve challenges
encountered by the foundation
- Partner with other members of the Human Centered Design team to
build service maturity, regularly evaluating and updating elements
of the team's design and research operations
- Build longitudinal knowledge of foundation staff needs and ways
of working, "connecting the dots" across projects with an eye
toward continuously improving the holistic user experience via
people, process, and technology leversYour Experience
- 7+ years of professional experience as documented in a strong
UX portfolio that demonstrates a depth of human centered design
process, documentation, and outcomes - experience across a variety
of industries is preferred
- Bachelor's degree or higher, preferably in Human-Computer
Interaction, Design, Psychology, Library & Information Sciences, or
other relevant fields
- Experience leading the end-to-end UX process on digital
applications - mix of B2C & B2B experience preferred
- Solid understanding of product design and development
lifecycle, and experience researching and designing on both agile
and waterfall projects
- Experience with both generative and evaluative research, and
qualitative and quantitative methods
- Experience evaluating existing products in terms of their
usability, usefulness, learnability, and customizability
- Experience with prototyping, future visioning, and strategy
development
- Experience in a business/client-facing role and navigating
organizational dynamicsOther desired attributes include...
- Experienced interviewer and active listener who enjoys using
great questions to help your participants drive the conversation
- Intellectually curious and a quick study, easily picking up on
jargon and concepts, filtering signal from noise, and helping
translate across stakeholders to drive clarity and alignment on a
team
- Balances analytical, action-oriented problem solving with
emotional intelligence and ability to "read the room"
- Strong, confident, and compelling presenter, writer, and
facilitator - able to communicate insights, concepts, and design
rationales to a variety of audiences
- Effectively works with diverse stakeholders, especially those
who are experts in other fields but may not be familiar with design
disciplines - knows when to listen, when to contribute, and when to
evangelize
- Consultative mindset with the ability to discern when and where
to make the most valuable contribution to a project - comfort
adapting chosen process and methods to address the needs of
specific projects, without significant guidance
- Effectively switches between tactical, detail-oriented design
work and strategic, big-picture thinking
- Track record of continual learning / self-education in the
field of human centered design
- Must be able to legally work in the country where this position
is located without visa sponsorship.
- The salary range for this role is $137,500 to $206,200 USD. We
recognize high-wage market differences in Seattle and Washington
D.C., where our offices are located. The range for this role in
these locations is $149,800 to $224,600 USD. As a mission-driven
organization, we strive to balance competitive pay with our
mission. New hires salaries are typically between the range minimum
and the salary range midpoint. Actual placement in the range will
depend on a candidate's job-related skills, experience, and
expertise, as evaluated during the interview process.Hiring
RequirementsAs part of our standard hiring process for new
employees, employment will be contingent upon successful completion
of a background check.Candidate AccommodationsIf you require
assistance due to a disability in the application or recruitment
process, please submit a request .Inclusion StatementWe are
dedicated to the belief that all lives have equal value. We strive
for a global and cultural workplace that supports ever greater
diversity, equity, and inclusion - of voices, ideas, and approaches
- and we support this diversity through all our employment
practices.All applicants and employees who are drawn to serve our
mission will enjoy equality of opportunity and fair treatment
without regard to race, color, age, religion, pregnancy, sex,
sexual orientation, disability, gender identity, gender expression,
national origin, genetic information, veteran status, marital
status, and prior protected activity.
Keywords: Disability Solutions, Kent , Senior UX Designer, Other , Seattle, Washington
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