Field Care Coordinator
Company: One Medical
Location: Renton
Posted on: October 10, 2024
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Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity One
Medical's High Risk team is looking for a Field Care Coordinator to
support our patients with care outside of the traditional clinic
setting - in their home and telephonically after an acute inpatient
event and as part of routine primary care services. Reporting to
the Manager, Tele-Assist Operations, Field Care Coordinators go
into patients' homes to facilitate telehealth visits with a
provider in order to reach more of our patients where they live.
This will include building a trusted and supportive relationship
with the patient and their family, performing clinical assessments,
assessing home safety, documenting medications and reviewing
provider care plans with the patient. The work may also include
supporting and facilitating access to community resources and
service agencies necessary to promote patient health and
well-being. You will also assist in teaching patients and family
members to use technology to coordinate care with their care teams,
as needed. You are a compassionate, kind, and open-minded
individual who is comfortable engaging with patients and their
caregivers or family inside their home. You have excellent
communication skills and quickly build trust and rapport with your
patients. You are an advocate for patients, with a mastery of human
connection and a strong drive for service. You have a passion for
removing barriers to care and use your innovative problem solving
skills to tackle various tasks and challenges resulting in a truly
exceptional patient experience. You bring strong communication
skills and enjoy collaborating with an integrated primary care team
to facilitate overall better healthcare outcomes for our patients.
You are comfortable driving throughout Seattle to reach your
patients in their homes. What you'll work on: Facilitate telehealth
visits in a patient's home, using technology to ensure the provider
has a complete view of the living situation and to ensure the
patient exam can be completed via video. Conduct standard patient
assessments and documentation to facilitate a complete visit by the
treating provider in the home and to ensure patients understand
their care plan. Clinical duties may include providing best in
class telehealth set up services, performing and assisting with
extended scope duties such as, but not limited to clinician guided
physical exam, health status screenings, non-blood specimen
collection, spirometry, retinopathy, EKGs, vitals Coordinate care
with patients, families and other outside care teams (specialists,
home health, etc.) as needed. Connect patients to state and local
community resources related to housing, transportation, food, and
activities of daily living among other social and physical barriers
to health. Assist patients and their families to fully participate
in healthcare services, as well as navigate and use community
services or other resources in support of their goals. Assist
patients with completion of applications for accessing eligible
benefits and resources Participate in the daily operations of the
High Risk Care Team, such as answering incoming phone calls,
responding to emails, facilitating supports for transitions of care
services Teach patients and family members to connect with their
care teams via technology These responsibilities are intended to
describe the general nature and level of work being performed by
personnel assigned to this job classification. They are not to be
construed as an exhaustive list of job duties performed by
personnel in this classification. Other job related duties may be
assigned by management. What you'll need: At least 1 year of
experience working in home-based healthcare services or senior
living care settings or Emergency Medical Technician (EMT)
experience Certified Medical Assistant (MA) and Basic Life Support
(BLS) preferred or ability to obtain certification within 6 months
of hire required Strong written and verbal communication skills;
Spanish speaking is a plus A proven track record of persisting
through change, demonstrating a forward thinking perspective when
under pressure, and consistently stepping up to take action on
challenges A proven ability to build rapport and trust with
patients or customers, while delivering individualized,
human-centered, customer-focused care Clinical skills in performing
basic vitals and clinical assessments preferred Experience
facilitating access to community resources or social service
agencies preferred Proficiency in computer technology and video
platforms such as typing, navigating the internet, meeting over
zoom and using multiple software systems simultaneously; experience
with Mac iOS, Google Suite preferred Must have access to an
independent means of safe and reliable transportation as well as
the ability to travel house to house throughout the day; mileage
will be reimbursed at the IRS/Federally established rate Benefits
designed to aid your health and wellness: Taking care of you today
Paid sabbatical for every five years of service Employee Assistance
Program - Free confidential advice for team members who need help
with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans Free One Medical
memberships for yourself, your friends and family Pre-Tax commuter
benefits PTO cash outs - Option to cash out up to 40 accrued hours
per year Protecting your future for you and your family 401K match
Opportunity to participate in company equity programs Credit
towards emergency childcare Extra contributions toward maternity
and paternity leave Paid Life Insurance - One Medical pays 100% of
the cost of Basic Life Insurance Disability insurance - One Medical
pays 100% of the cost of Short Term and Long Term Disability
Insurance This is a full-time role with shifts generally taking
place between 8:00am-5:00pm (Monday through Friday) based in Renton
area, Washington. Flexibility to travel throughout the day to
patient homes in the Seattle area and work in a variety of Seattle
offices based on assignment. Mileage will be reimbursed at the IRS/
Federally established rate. One Medical is committed to fair and
equitable compensation practices: The base compensation range for
this role is $26.75 to $27.75 per hour. However, actual
compensation packages are based on several factors that are unique
to each candidate. These factors include, but are not limited to,
job related knowledge and skill set, depth of experience,
certifications and/or degrees, and specific work location. The
total compensation package for certain roles may also include
additional components such as a sign-on bonus, annual performance
bonus, equity grants in the form of RSUs, medical and other
benefits and/or other applicable incentive compensation plans. For
more information, please visit https://www.onemedical.com/careers/
One Medical is an equal opportunity employer, and we encourage
qualified applicants of every background, ability, and life
experience to contact us about appropriate employment
opportunities. One Medical participates in E-Verify and will
provide the federal government with your Form I-9 information to
confirm that you are authorized to work in the U.S. Please refer to
the E-Verification Poster (English/Spanish) and Right to Work
Poster (English/Spanish) for additional information. --s-p-m1-- By
applying, you consent to your information being transmitted by
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data processor SonicJobs. See One Medical Terms & Conditions at
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and Privacy Policy at
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Keywords: One Medical, Kent , Field Care Coordinator, Other , Renton, Washington
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