Senior Program Manager, Sales Operations Tools

Company: T-Mobile
Location: Bellevue
Posted on: October 2, 2024

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!Company Overview: At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors passionate about solving our customers' struggles. Now, we are bringing that same philosophy to advertising and digital media. T-Mobile Advertising Solutions (T-Ads), a division of T-Mobile USA, is a new business unit within the Marketing, Innovation and Experiences division passionate about solving some of the biggest difficulties in the media advertising industry. We're standing up for consumers and advertisers to drive more transparency, more relevancy, and more engagement. T-Ads is a high growth complex entrepreneurial environment seeking experienced professionals looking to help build an elite business.

Job Overview: We are looking for a Senior Program Manager, Sales Operations (Salesforce and Sales Tools) to join our Sales Operations & Analytics team. This role will be responsible for the design, build and maintenance of Advertising Sales Direct Sold B2B tools, primarily Salesforce and prospecting vendor tools, to help our sales teams achieve their revenue goals. You will work closely with cross-functional stakeholders including T-Ads and Direct Sales Leadership, Client Services, Product, Engineering, Marketing, and Finance to understand their needs, define requirements, and deliver solutions that improve the seller experience and drive operational efficiency. You will also be responsible for crafting and managing analytics, reporting, dashboards, and KPIs that measure the efficiency and impact of seller tools and go-to-market motions.

• Lead all aspects of the strategic mentorship, thought leadership and end-to-end delivery of seller tools projects, from ideation to launch roll-out and beyond.
  • Own the long-term vision and roadmap for the implementation and change management of T-Ads Digital Ads Sales Process workflows for the Direct Sales and Sales Support teams (Account Management, Product Marketing, etc.).
    • Supervise and report on the performance, adoption, and impact of seller tools, and identify opportunities for improvement and optimization.
      • Ensure clear communication and teamwork among internal stakeholders and external partners, such as Salesforce developers, vendors, and contractors.
        • Build and manage analytics, reporting, dashboards, and KPIs that measure the efficiency and impact of seller tools.
          • Establish and maintain best practices for program management, such as project planning, scoping, prioritization, risk management, communication, and documentation.
            • Ensure ongoing support for programs, tools and processes post-launch. Specific ongoing support functions may remain with Senior Program Manager. Education:
              • Bachelor's Degree in business, engineering, or related field (Preferred)
              • PMP and/or Salesforce Admin Certification (Preferred)Work Experience:
                • 4-7+ years of experience in program management, project management, or related field, in a Digital Advertising or Media Sales focused Revenue Operations or Sales Operations environment.
                  • Expertise in Salesforce and other seller tools, such as Winmo, Outreach, and affiliated tools like CPQ, billing, order management, etc.
                    • Strong technical knowledge of Salesforce objects, workflows, tools and integrations; Salesforce Admin Certification a plus.
                      • Strong stakeholder management, communication, and teamwork skills, with the ability to influence and drive alignment across multiple levels and functions to deliver sophisticated projects on time.
                        • Ability to think strategically and analytically, and to translate business needs into actionable solutions.
                          • Experience working across Product and Engineering teams with clear communication in translating business needs, managing and prioritizing sprints, and consistently grooming backlog.
                            • Experience in crafting and managing analytics, reporting, dashboards, and KPIs using various tools and platforms, such as Tableau, Power BI, SQL, etc.
                              • Thrive in a multifaceted, start-up atmosphere, with the ability to flex across various tasks to support business needs.
                                • Ensure ongoing support for programs, tools and processes post-launch. Specific ongoing support functions may remain with Senior Program Manager. Knowledge, Skills and Abilities:
                                  • Change Management (Required)
                                  • Project Management (Required)
                                  • Budget Management (Preferred)
                                  • Cross Functional Relationships (Required)
                                  • Program Management (Required)
                                  • Communication (Required)
                                  • Data Analysis (Preferred)
                                  • Wireless (Preferred)Licenses and Certifications:
                                    • Project Management Professional (PMP) (Preferred)* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoBase Pay Range: $83,100 - $149,900Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ288560&paradox=1At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Kent , Senior Program Manager, Sales Operations Tools, IT / Software / Systems , Bellevue, Washington