Sr Branch Manager

Company: Pacific Premier Bank
Location: Everett
Posted on: November 6, 2024

Job Description:

As a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our customers and employees and making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectations, and strongly committing to diversity and inclusion. Using the latest banking solutions combined with the most welcoming and friendly service, you will be front and center representing our brand and culture. You will help deliver a memorable experience through our Client Service Standards, ensuring consistent customer satisfaction, loyalty, and trust. When we do the right thing every time with the highest ethical standards, we will exceed our customers' expectations and achieve success.The Sr. Branch Manager at Pacific Premier Bank contributes significantly to the success of the branch through thoughtful leadership, dedicated relationship management, and new business development. You will model our Client Service Standards and ensure that your entire team helps create a customer-focused environment. As the most senior leader in the branch, you will have the opportunity to coach, train, and motivate a team towards being top performers. Being the branch leader means you will proactively ensure that your team has all the necessary skills required to take care of existing clients and attract new clients, and provide coaching and training when needed to ensure they are performing at their best. In addition, you'll oversee the operational performance of your branch.Individually, you will serve as the dedicated relationship manager to a group of clients where you will take a tailored and consultative approach to deepen relationships, and help them grow and thrive financially. Additionally, you'll employ new client acquisition strategies as well as leverage internal partnerships, products, services, and technology to grow your assigned group of clients.Your leadership as a Sr. Branch Manager will help set the tone at the branch - a place where your employees are learning, developing, and growing, where your existing clients love banking here, and where new clients are excited to start their banking journeys at Pacific Premier Bank!RESPONSIBILITIES

• Develop and lead strategies and campaigns for business development.
• Drive sales of Bank products to new business and consumer customers achieving both individual and branch sales goals.
• Engage in outbound sales calls and oversee the outbound sales call activities of branch staff.
• Maintain updated knowledge of the bank's products and services and provide training to ensure that their staff is updated.
• Proactively manage assigned relationships using the bank's CRM system.
• Develop and lead strategies and campaigns to retain and grow existing relationships.
• Drive sales of Bank products to existing business and consumer customers achieving both individual and branch sales goals.
• Regularly connect with top customers to ensure a high level of banking satisfaction.
• Follow up with every new customer in alignment with the Bank's customer onboarding strategies.
• Train, coach and motivate branch staff on selling and closing techniques, and oversee all outbound sales activities of branch staff.
• Conduct ongoing customer service, security, and technical training for assigned staff.
• Evaluate individual staff performance regularly and provide feedback that aims towards constant improvement.
• Implement methods to improve and maintain quality customer service levels within their branch in alignment with the Client Service Standards.
• Supervise and oversee the operations of the Branch including sales, deposits, withdrawals, payments, credits, customer service, and assigned staff management.
• Responsible for the overall operational integrity of their office, providing support for all operations functions to maintain a consistent adherence to policies, procedures, and regulations and ensure a satisfactory operating environment.
• Responsible for reviewing and verifying daily reports.
• Ensure satisfactory branch reviews / branch certifications.
• Respond to BSA and other internal partners with a sense of urgency.
• Other duties as assigned.QUALIFICATIONS
  • Minimum 5 years of experience in the banking industry.
  • Minimum 3 years of sales experience.
  • Minimum 3 years of direct staff development.
  • Must be able to work out of our Everett office Monday - Friday from 8am - 5pm.
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Keywords: Pacific Premier Bank, Kent , Sr Branch Manager, Executive , Everett, Washington