HEALTH SERVICES PROGRAM MANAGER - IDD SUPPORTED LIVING
Company: Redwood Family Care Network
Location: Bothell
Posted on: October 5, 2024
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Job Description:
Changing Lives Shaping The FutureHealth Services Program Manager
- Supported Living Services -Based out of Lynnwood Office - Visits
Programs in North King County and Snohomish County. -Job Title:
Health Services Program Manager -Salary: 67,724.80 + On-Call
Stipend
Shifts Needed: Monday-Friday & Rotating On-Call -
Job Status: Salary -Schedule: Monday-Friday 08:00AM-4:00PM -
-Redwood Family Care Network -is an innovative leader in delivering
person-centered home and community-based services to individuals
with intellectual and developmental disabilities. -Our Mission is
to provide World Class person-centered services, supports and
advocacy for individuals in positive and life-enriching
environments. -Redwood Family Care Network takes a ZERO tolerance
stance on abuse and neglect. Any allegations will be reported to
the proper authorities. We are committed to the Health and Safety
of the individuals we support. -Our employees share a passion for
making a positive impact in the lives of others. -We are looking
for -individuals who share our Mission, Vision, and Core Values.
-All applicants are subject to a background check. Once a
conditional offer is made and a background check has been
completed, if Redwood Family Care Network is concerned about a
conviction that is directly related to the job, we reserve the
right to withdraw the offer of employment. - -SUMMARYThe Health
Services Program Manager is a critical team member monitoring the
overall medical coordination of individuals with intellectual and
developmental disabilities. This role provides support to the
interdisciplinary team in the areas of file management,
administrative and operational functions and serves as a liaison to
the medical community. Works closely with internal and external
partners to support the medical needs of clients in the company's
care.This role is specifically intended to provide direct support
to the Washington supported living program. Supported living means
instruction, support, and services provided by service providers to
clients living in homes that are owned, rented, or leased by the
client or their legal representative. This role falls into the
category of client services which means instruction and support
services that service providers are responsible to provide as
identified in the client's individual support plan. Individual
instruction and support plan means a plan developed by the service
provider and the client.
ESSENTIAL DUTIES AND RESPONSIBILITIESWork collaboratively with the
WA Residential Director to ensure our clients are receiving a good
quality of service and their needs are met. -Develop and maintain
expert knowledge of regulatory requirements pertaining to medical
needs, guidelines, laws, etc. in the supported living
field.Re-train DSP's as needed when medical errors occur or trends
are noted.Communicate with the Nurse Delegation Team, DDA and
medical professionals regarding individual care, including written
and verbal correspondence.Receives notifications of all incident
reports across departments (Residential, HomeCare, Vocational)
involving clients. -Investigates all incident reports involving
clients, interview staff to collect necessary documentation, create
a detailed report before scheduling a meeting with the Regional
Director and Director of the department. -Generate reports and
provide recommendations during leadership meetings in regards to
incident reports and/or behaviors. -Manage Nurse Delegation by
ensuring clients requiring delegated tasks are scheduled for
required visits, documentation is received and up to date and that
ample qualified staff are delegated to complete delegated
tasks.Maintain medical records as required by regulatory
guidelines.Report suspicions of abuse/neglect/exploitation per
guidelines.Complete and remain current in First Aid, CPR,
Therapeutic Options, Infection Control and Bloodborne Pathogens
Training.Monitor health needs, including medications, special
diets, and notify supervisors of any outstanding needs.Attend
Supervisor meetings, chaired by the WA Residential Director to
review medical matters pertaining to the facilities/clients as
requested. -Provide Lift and Transfer assistance training (may
include non-ambulatory individuals) requiring ability to bear and
maneuver up to 50 or more pounds of unbalanced weight.Work with the
WA Residential Director to respond to corrective action in regards
to medical compliance within required time frames.Ensure that each
facility has the needed medical documentation and formsEnsures each
facility has updated and relevant medical and medication protocols
and provides staff training as needed. -Regularly review on-site
medications and medical documentation. -Upload medical
documentation into client files within one week of
completionCommunicate with Client Guardians and Case Managers as
needed regarding medical appointments, medication changes and
needed procedures. -Work with the WA Compliance Director to ensure
we are in compliance with all required dates: Medical appointments,
consent forms, etc. -Checks in cycle medications. Record and
implement medication changes in the facilities. -Coordinate with
supervisors to ensure medical appointments are being completed and
that medical documentation is being completed properly. -Attends
appointments as needed for new client PCP set up, mental health or
behavioral needsEnter scheduled client appointments into tracking
systems. -Attend medical appointments as needed for clients with
high medical needs. -Scan appointment information to third parties
as requested. -Coordinate with the WA Compliance Director to
conduct one full medical QA monthly for each facility. -Provide
disciplinary action with staff and program supervisors as needed
for documentation, cleanliness of homes and overall compliance in
regards to medical concerns. -Set up new client pharmacy
agreements, personal care supplies, medical appointments, dental
appointments and mental and/or behavioral health appointments. -
-Records and maintains client information such as personal data in
databases and files.Schedule nurse delegation for staff identified
as needing it by Program Supervisors. Ensure proper documentation
for nurse delegation is completed and on-site. -Monitor required
dates for upcoming medical appointments, care plans and
consents.Create and modify documentation forms for clients as
needed for medical trackingReview medical documentation to ensure
follow ups are scheduled and treatment plans are completed prior to
filing in client retention. -Review client plans for accuracy
regarding medications, medical support needs and hygiene support
needsEnsure clients have needed hygiene supplies by - setting up
accounts and ensuring staff know how and when to order supplies as
neededManage all MARS between the pharmacy and within our database
as needed. -Work with Directors to ensure COVID response plans are
being followed for the whole company. -Manages COVID reporting to
state and local health departments for all departments. -Ensure
staff credentials are emailed or faxed to nurse delegators for all
departments. -Ensure nurse delegation information is up to date and
accurate in client homes for all departments.Monitors client dates
for expiring care plans, consents and medication treatment for all
departments.Other duties as assigned. - -PREFERRED SKILLSAbility to
identify potential areas of compliance vulnerability and risk,
assists in developing/implementing corrective action plans for
resolution of problematic issues, and provides general guidance on
how to avoid or deal with similar situations in the future.
-Experience with medications and medical information for vulnerable
populations. -Ability to act as an independent review and
evaluation body to ensure that compliance issues/concerns within
the organization are being appropriately evaluated, investigated
and resolved. -Ability to build great working relationships with
employees and communicate effectively. -Ability to write reports,
business correspondence, and procedure manuals. -Ability to
calculate figures and amounts. Knowledge of computer spreadsheet
programs, word processing software, and the ability to learn new
programs effectively. -WORK ENVIRONMENTHalf of the work environment
for this position is a fast paced work environment that requires
multitasking, working under pressure, self directed and frequent
interruptions.Half of the work is done in the field, including
driving to client's homes in multiple counties and cities. -Must be
able to lift and/or transfer a minimum of 50 pounds.Frequently
required to talk and hear. Quiet to moderate noise level in work
environment.Often required to sit for long periods of time, use
hands and fingers to handle.While performing the essential
functions of this job, the employee will be exposed to clients who
may ask inappropriate personal questions, display socially
unacceptable behaviors, use profanity and sexually explicit
phrases, make insulting remarks or threats, and exhibit defiance,
dishonesty, and assaultive behaviors. -EDUCATION AND/OR
EXPERIENCECertified Medical Assistant License and 1-year field
experience (or)Licensed Practical Nurse and 1-year field
experienceTwo years specialized training emphasizing Social
Services, at least three years' experience working within a
business, social services, or educational setting. LIMITATIONS AND
DISCLAIMERThe above job description is meant to describe the
general nature and level of work being performed; it is not
intended as an exhaustive list of all duties, responsibilities and
required skills for the position. Employees will be required to
follow any other job-related instructions and to perform other
duties requested by their supervisor in compliance with Federal and
State Laws. -Requirements are representative of minimum levels of
knowledge, skills and/or abilities necessary to perform each duty
proficiently. Continued employment remains on an "at-will" basis.
-Compensation & Benefits:
Keywords: Redwood Family Care Network, Kent , HEALTH SERVICES PROGRAM MANAGER - IDD SUPPORTED LIVING, Executive , Bothell, Washington
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